1. Agreement to these terms
By booking with Montreal Limo Services — on this website, by phone, by email, or by WhatsApp — and by making a payment or sending a booking request, you agree to these Terms & Conditions. The person making the booking must be at least 18 years old and is responsible for every passenger in their party and for all charges under the booking.
2. Confirmation — payment alone does not guarantee a trip
A trip is confirmed only when you receive a confirmation email from Montreal Limo Services (info@montreallimoservice.ca) containing a confirmation number. Submitting a booking request, and even making a payment, does not by itself confirm or guarantee a trip.
If we are unable to confirm your trip, we will notify you at the email address or phone number you provided, and any payment you made will be refunded in full.
It is your responsibility to provide accurate contact details, to monitor your email (including your spam folder) and phone, and to verify that you have received your confirmation email before your travel date. Do not assume a trip exists without a confirmation number.
3. Prices, taxes and payment
All prices are in Canadian dollars (CAD). Prices shown online before confirmation are estimates; the fare stated in your confirmation email is the final fare. GST (5%) and QST (9.975%) are calculated and itemized at checkout.
Unless you hold a corporate account with agreed invoicing terms, payment is due in full at the time of booking. Online payments are processed securely by Square (card, Apple Pay and Google Pay). Tips are voluntary and are not included unless stated in your confirmation.
If a payment is reversed, charged back or disputed for a trip that was provided, or for a non-refundable booking under section 5, we will contest the reversal using these terms, your booking records and proof of service.
4. Minimum charges and hourly service
Per-vehicle minimum trip charges apply to every booking, regardless of distance: Cadillac Escalade $175; GMC Yukon Denali and Chevrolet Suburban $150 each; Infiniti QX60 and Tesla Model Y $125 each; Mercedes Sprinter $299.
Hourly (as-directed) service has a 3-hour minimum for every vehicle. Hourly time runs from the scheduled pickup time to the final drop-off. Time beyond the booked hours is billed in 30-minute increments at the vehicle's hourly rate.
5. Cancellations — all confirmed bookings are non-refundable
All payments for confirmed bookings are non-refundable. If you cancel a confirmed booking — in whole or in part, for any reason, and however far in advance — no refund will be issued.
At our sole discretion, we may offer a credit toward a future trip instead of a refund. A credit is a goodwill gesture, not an obligation, and cannot be exchanged for cash.
If you withdraw a booking request before we have confirmed it, any payment you made will be refunded in full. If we cancel a confirmed trip and cannot offer a comparable alternative, you will receive a full refund of the fare for that trip, which is your sole remedy.
6. Changes and rescheduling
Changes to a confirmed booking (date, time, addresses, vehicle) must be requested at least 48 hours before the scheduled pickup. A change is effective only when we confirm it by email. One change may be accommodated, subject to availability, and any fare difference is payable at the time of the change.
A change requested less than 48 hours before pickup is treated as a cancellation of the original booking (non-refundable under section 5) and a new booking.
7. No-shows and late arrival
If you or your passengers are not at the pickup location and reachable within the grace period — 15 minutes for regular pickups, and 60 minutes after flight landing for airport pickups where a flight number was provided — the trip is recorded as a no-show. No-shows are charged the full fare and are non-refundable, and the chauffeur may leave.
If you are running late, call us at +1 (514) 224-8252 as early as possible; we will try to hold the vehicle, and extra waiting time is billed under section 8.
8. Waiting time
Airport pickups include 60 minutes of free waiting time after your flight lands. All other pickups include 15 minutes of free waiting time. Waiting beyond the free allowance is billed in 15-minute increments at a pro-rated share of the vehicle's hourly rate and is payable for the trip.
9. Flights and airport pickups
Provide your correct flight number at booking so we can track your flight and adjust the pickup time for delays or early arrivals. We are not responsible for a missed or late pickup caused by an incorrect or missing flight number, or by inaccurate booking information.
10. Passenger conduct, damage and cleaning fees
Smoking and vaping are prohibited in all vehicles, as are illegal substances and any unlawful activity. Alcohol may be consumed only where legally permitted and only by passengers of legal drinking age.
The chauffeur may refuse service or end a trip immediately, without any refund, if a passenger is abusive, intoxicated to a degree that endangers safety, or engages in illegal or unsafe behaviour.
You are responsible for any damage caused by you or your passengers to the vehicle, and for cleaning fees — a minimum of $350 applies for smoking, vomiting, or spills requiring professional cleaning. Such charges may be billed to the payment method used for the booking.
11. Capacity, luggage and child seats
Do not exceed the passenger or luggage capacity of the vehicle you booked. If your party or luggage exceeds the booked capacity, we may refuse the trip (treated as a cancellation under section 5) or provide a larger vehicle at the applicable fare difference.
Passengers are responsible for providing legally required child car seats. For safety and legal reasons, the chauffeur may refuse to transport a child without a proper seat, without refund.
12. Extra stops and route changes
Extra stops, detours or destination changes requested during the trip are subject to chauffeur availability and are charged based on the additional time and distance at the applicable rate. The chauffeur is not obliged to accept changes that would make the trip unsafe, illegal, or conflict with another booking.
13. Delays beyond our control and limitation of liability
Traffic, weather, road closures, construction, public events, accidents and other conditions beyond our control can cause delays. We are not liable for delays or for missed flights, connections, events or appointments resulting from such conditions, or from pickup times chosen by the customer. Always allow generous travel time.
To the maximum extent permitted by law, our total liability for any claim arising from a booking is limited to the fare paid for the affected trip. We are not responsible for belongings left in a vehicle, although we will make reasonable efforts to return found items.
14. Vehicle substitution
We may substitute the booked vehicle with a comparable or higher-class vehicle at no extra charge when operational needs require it.
15. Corporate accounts
Corporate account bookings are subject to these terms together with the account agreement. Invoiced amounts are payable within the terms stated on the invoice; overdue amounts may result in suspension of the account and of future bookings until paid.
16. Privacy and payment security
We use your personal information only to provide, manage and communicate about your trip. Card payments are processed by Square; we do not store full card numbers on our systems.
17. Governing law
These terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein. Any dispute will be submitted to the courts of Quebec, in the judicial district of Montreal. If any part of these terms is found unenforceable, the remaining parts continue in full force.
18. Changes to these terms
We may update these Terms & Conditions from time to time. The version published on this page at the time your booking is confirmed applies to that booking.
Questions about these terms
Contact Montreal Limo Services at info@montreallimoservice.ca or +1 (514) 224-8252 before booking if anything is unclear. Do not rely on a trip until you have received your confirmation email with a confirmation number.